If you have any unanswered questions about Oman Air and our services and need help, please select the appropriate category for more information. You may go to our feedback and enquiry section if you are unable to find what you are looking for here. Oman Air is pleased to provide the information that you require.
The amount of time needed to complete all check-in requirements varies depending on your itinerary. Refer to our check in section for additional information.
Yes. Oman Air has 1 dedicated First Class Lounge - Muscat. To access this lounges, you must have a First Class ticket on Oman Air.
The lounge offers an exceptional standard of hospitality and comfort all within a uniquely modern design but retaining the key elements of the Omani culture and heritage.
Located on the 1st floor of the departure terminal at Muscat International Airport (after the immigration counters), the Lounge offers the following services:
- Experienced team of customer service staff on hand to look after your every need.
- Personal chef to prepare a refreshment or full dining experience.
- Fully stocked bar offering alcoholic and non alcoholic drinks.
- Relaxation rooms – with chase Lange and dimmed lighting options.
- Daily selection of international newspapers and magazines.
- Full HD satellite TV entertainment systems.
- Shower rooms with bath robes, towels, toiletries, shaving kits and Amouage perfume.
- Baby changing facilities.
- Disabled access with dedicated bathrooms and showers.
- Full free WIFI internet access.
- Business centre with full facilities.
- Male & female prayer rooms.
- Complimentary 15 minute massage from our lounge Spa.
- Limousine Service from the First lounge to your aircraft with personal chauffer.
For upgrade requests made more than 26 hours prior to flight departure, you will select your desired flight and place a bid amount for the flight along with entering your payment details. 26 hours prior to departure, you will be notified on the status of your upgrade request.
For upgrade requests made less than 26 hours prior to flight departure, you will select your desired flight and agree to a set price for the upgrade along with entering your payment details. You will be notified on the status of your upgrade request within minutes of your request.
If you used a credit card to make the payment, your card will debited once upgrade is granted. If you used a debit card to make the payment, your card will debited upon upgrade request.
Complimentary Lounge access & Chauffeur services are not available to upgraded passengers.
To learn more, please refer to Flight Upgrade.
For upgrade requests made more than 26 hours prior to flight departure, you will select your desired flight and place a bid amount for the flight along with entering your payment details. 26 hours prior to departure, you will be notified on the status of your upgrade request.
For upgrade requests made less than 26 hours prior to flight departure, you will select your desired flight and agree to a set price for the upgrade along with entering your payment details. You will be notified on the status of your upgrade request within minutes of your request.
If you used a credit card to make the payment, your card will debited once upgrade is granted. If you used a debit card to make the payment, your card will debited upon upgrade request.
Complimentary Lounge access & Chauffeur services are not available to upgraded passengers.
To learn more, please refer to Flight Upgrade.