First Class Terms & Conditions

OMAN AIR FIRST CLASS UPGRADE

 

The Oman Air First Class Instant Upgrade programme offers Oman Air guests the option of upgrading to First Class, ensuring the greatest luxurious on-board experience. Oman Air invites its guests to participate by submitting a monetary offer for the class upgrade. Oman Air reserves the right to set a minimum bid amount.

 

Conditions of sale:

 

• The flight must be operated by Oman Air (Not Applicable on Code Share) to accept a bidding for the Upgrade.
• The flight must have seats allocated for the Upgrade in First Class cabins.
• For First Class Upgrade, guests must have purchased a valid Business Class ticket starting with 910.
• The parents of underage guests, and/or the adult responsible for such guests, may purchase an Upgrade on their behalf.
• The Upgrade purchase will only apply to the flight segment available.
• The Upgrade may not be assigned and/or transferred to another flight or to another guest.
• Oman Air reserves the right, in its sole discretion, to decide whether or not to accept your offer, and it makes no representation that any guest will be upgraded regardless of whether or not seats are available in the class of service for which an offer is being made.
• If your reservation includes multiple guests, you may purchase an upgrade for all guests on the reservation according to the cabin availability.
• If you wish to submit an offer for some, but not all, of the guests included in your reservation, you may contact Oman Air Call Center by telephone for assistance. The purchase price you accept will be per guest.
• Guests in the following categories may not purchase upgrades:
  • Guests traveling with pets.
  • Guests traveling on plane tickets received free of charge, for which the guest paid only taxes and/or airport fees (i.e., donations, sponsorships, non-revenue tickets, tickets received as a benefit, etc.).
  • Guests travelling with an infant.
• If you make a purchase through Oman Air First Class Upgrade program, you will be entitled to enjoy the following services and benefits: Check-in at the First & Business Class counters.
• Priority boarding and baggage handling.
• Access to the First & Business Class lounge.
• 3 Hours complimentary Wi-fi access (up to 150 MBs) (As per availability)
• Note: The Lounge Facility may be temporarily unavailable at some airports.
• First Class seats and services during the flight.
• In case First Class meal is not available, Business Class Meal will be served, you will be asked to sign a Form of Indemnity (FOI) at the check-in counter.
• First Class baggage allowance for the travel portion in which the upgrade is purchased.
• If you are awarded the Upgrade to First Class:
  • An email will be sent confirming the Upgrade up to 8 hours before scheduled departure flight.
  • Charges will be made to the card that was used in submitting the offer.
  • There should be a single payment to this Upgrade.
  • Combination of more than one card is not possible.
  • No disclose of the price paid by the guest who receives the Upgrade, this information is strictly confidential.
• If you purchase an upgrade, the conditions of your original ticket will remain in effect following the upgrade. This includes conditions pertaining to the minimum and maximum length of stay, cancelation, penalties, changes, etc.
• Sindbad Miles earned will be based on the original class of service, not the class of service for which the upgrade was purchased.
• If you requested any special meals while purchasing original ticket, Oman Air will make every effort to fulfill your request. To confirm the request, it is highly recommended to contact our Call Center to make sure that all services requested has been assigned.
• If you purchase an Upgrade, we cannot guarantee a specific seat assignment in First Class. Your seat number will depend on seat availability.
• The total price you pay for the upgrade includes Upgrade fees only, for some countries, including but not limited to, such as, United Kingdome, India and Pakistan, additional taxes amount will be collected on top of the Upgrade fees.
• A bidding Upgrade may be canceled or changed before the upgrade confirmation. After that time, an Upgrade cannot be changed or canceled.
• Accepting the offers might start within 24 hours of departure time If Upgrade is awarded and confirmed by guest, refunding the is not possible.
• Any cancellation or change should be made using the link of the reservation confirmation provided via email.
• If the guest makes a voluntary change (change of date, flight, route, among others) or is not present for the flight due to causes not attributable to Oman Air (weather, strikes, among others), no refund will be issued. Once the Upgrade offer has been accepted, it is non-refundable, nor can it be changed to another date or flight.
• The amount paid for your Upgrade is non-refundable.
• In the event that your bid is successful, the amount paid for services purchased in advance (lounge, seat, or other associated paid services) on the Business Class ticket will be complimentary for our valued First Class guests.
• The charge on credit card may appear in the name of “Oman Air, Muscat, OM”. Guest agree that you will not challenge or dispute a charge for reason of the name appearing on the credit card statement for the Upgrade service.
• In the event that Oman Air cancels a flight for reasons attributable to the airline, Oman Air will make every effort to assign you a First Class seat on another flight. If a First-Class seat is not available on another flight, the amount paid for the Upgrade will be refunded to the guest.
• To request a refund for above reason, guest must email easyupgrade@omanair.com
• If guest cannot be assigned a First Class seat for reasons attributable to the airline, guest will travel in the class of service for which you originally purchased a ticket; any upgrade purchased for your original reservation cannot be transferred to a new flight. The amount paid for the Upgrade will be refunded to you.
• To request a refund for above reason, guest must email easyupgrade@omanair.com
• Oman Air reserves the right to amend the foregoing conditions at any time and at its sole discretion.
• By submitting the Upgrade, the guest accepts all terms and conditions of the Oman Air First Class Instant Upgrade programme.

Business Class Terms & Conditions

WHAT IS OMAN AIR EASY UPGRADE AND INSTANT UPGRADE?

 

Through the Easy Upgrade Program, Oman Air offers its guests the option of upgrading to Business Class, ensuring the greatest on-board experience. Oman Air invites its guests to participate by submitting a monetary offer for the class upgrade. However, Oman Air reserves the right to set a minimum bid amount.

If a guest wishes to purchase an Upgrade, they can do so by clicking the link provided, which will redirect them to a page where they can apply for a class upgrade through the program's offer flow. The guest will decide how much more they are willing to pay for the upgrade over Oman Air's minimum bid amount. They will also be able to choose which parts of their trip they want to submit an offer for.

The guest will receive an email up to 6 hours before the flight's departure indicating whether or not they have been awarded the Upgrade. The guest's credit card will be charged after selection and approval. If the guest does not receive the Upgrade, he or she will travel with his or her original reservation and any additional services booked. After a bid is accepted, no refund is possible.

Instant Upgrade refers to when a guest's flight is automatically upgraded. The guest will be upgraded to the best travel experience immediately. The guest's seat is guaranteed for the fees listed in the "Buy Now" section, and their credit card will be charged directly. Once the Instant Upgrade (Buy Now) button is clicked, no refund is possible If you are a Sindbad Member, your offer will have numerous additional boosters that will improve your rating depending on your tier.

 

Conditions of sale:

 

• The flight must be operated by Oman Air (no cost sharing) to accept a bidding for the Upgrade.
• The flight must have seats allocated for the Upgrade in Business Class cabins
• For Business Class Upgrade, guests must have purchased a valid Economy Class ticket starting with 910.
• The parents of underage guests, and/or the adult responsible for such guests, may purchase an Upgrade on their behalf.
• The Upgrade purchase will only apply to the flight segment available.
• The upgrade may not be assigned and/or transferred to another flight or to another passenger.
• Oman Air reserves the right, in its sole discretion, to decide whether or not to accept your Offer, and it makes no representation that any passenger will be upgraded regardless of whether or not seats are available in the class of service for which an Offer is being made.
• If your reservation includes multiple passengers, you may purchase an upgrade for all passengers on the reservation according to the cabin availability. If you wish to submit an offer for some, but not all, of the passengers included in your reservation, you may contact Oman Air Call Center by telephone for assistance. The purchase price you accept will be per passenger.
• Passengers in the following categories may not purchase upgrades.
• Passengers traveling with pets.
• Passengers traveling on plane tickets received free of charge, for which the passenger paid only taxes and/or airport fees (i.e., donations, sponsorships, non-revenue tickets, tickets received as a benefit, etc.).
• If you purchase a Oman Air Easy Upgrade, you will be entitled to enjoy the following services and benefits.
• Check-in at the First & Business Class counters
• Priority boarding and baggage handling.
• Access to Lounge. (As per avilability) “Note: The Lounge Facility may be temporarily unavailable at some airports. ”
• Business Class seats and service during the flight.
• Business Class baggage allowance for the travel portion in which the upgrade is purchased.
• You will be notified if you received the upgrade through the provided email from up to 12 hours before your flight departs. You will receive an email If you receive an upgrade, the charge will be made to the card that was used when submitting your offer. There should be a single payment to this Upgrade, combination of more than one card is not possible. We will not disclose the price paid by the passenger who receives the Upgrade, this information is strictly confidential.
• If you purchase an upgrade, the conditions of your original plane ticket will remain in effect following the upgrade. This includes conditions pertaining to the minimum and maximum length of stay, cancelation, penalties, changes, etc. Sindbad Miles earned will be based on the original class of service, not the class of service for which the upgrade was purchased.
• If you requested any special meals when purchasing your original ticket, Oman Air will make every effort to fulfill your request. For the avoidance of doubt, it is highly recommended to contact our Call Center to make sure that all services requested has been assigned.
• If you purchase an upgrade, we cannot guarantee a specific seat assignment in Business Class. Your seat number will depend on seat availability.
• The total price you pay for the upgrade includes Upgrade Fees only, for some countries -including but not limited to- ( United Kingdome, India and Pakistan) additional taxes amount will be collected on top of the Upgrade Fees.
• A bidding upgrade may be canceled or changed up to 12 hours prior to the departure of your flight. After that time, an upgrade cannot be changed or canceled.
• Accepting the Offers might start within 72 Hours to departure time, if we were lucky and got you upgraded, refunding the amount after upgrade is confirmed wouldn’t be possible.
• This cancellation or change should be made using the link of the reservation confirmation provided via email.
• If the passenger make voluntary changes (change of date, flight, route, among others) or is not present for the flight due to causes not attributable to Oman Air (weather, strikes, among others), no refund will be issued. Once the upgrade offer has been accepted, it is not refundable.
• The amount paid for your upgrade is non-refundable.
• The amount of paid services in advances, Lounge, Seat or any related paid services booked on the economy ticket given as complementary for our values business class passenger are Non Refundable in case of your bid won.
• The charge on your credit card may appear in the name of “Oman Air, Muscat, OM”. You agree that you will not challenge or dispute a charge for reason of the name appearing on the credit card statement for Upgrade Service.
• In the event that Oman Air cancels a flight for reasons attributable to the airline, Oman Air will make every effort to assign you a Business Class seat on another flight. If a Business Class seat is not available on another flight, the amount paid for the upgrade will be refunded to the passenger. To request a refund for this reason, you must email easyupgrade@omanair.com
• If you cannot be assigned a Business Class seat for reasons attributable to the airline, you will travel in the class of service for which you originally purchased a ticket; any upgrade purchased for your original reservation cannot be transferred to a new flight. The amount paid for the upgrade will be refundable to you. To request a refund for this reason, you must email easyupgrade@omanair.com
• Oman Air reserves the right to amend the foregoing conditions at any time and at its sole discretion.
• By Submitting the upgrade, the guest accepts all terms and conditions of the Easy Upgrade Program.